Emergency Repairs

AFTER-HOURS EMERGENCIES

Below are common water, power, and security issues. Follow the instructions to troubleshoot the problem. If it cannot be resolved, proceed with the emergency steps below..

EMERGENCY STEPS

1. Call the office at 1300 354 834 and leave a message. This ensures your issue is forwarded to the staff member on call and prevents unnecessary call-out fees.

2. Send a follow-up email (see Time to Contact the Office below). Include:

  • A detailed description of the issue
  • Photos (if applicable)
  • Confirmation if you've turned off the water meter (for plumbing issues)
  • Whether you’ll be home for access

3. If you have not received a response within 1-2 hours, contact an emergency contractor below.

WATER ISSUES

No Water

  • Check the Water Corporation website under Outage & Works, or call 13 13 85 to see if there are any works in your area.
  • If no outage is reported and you haven’t received a response within 1-2 hours, contact an emergency plumber below.

Major Water Leak

  • Turn off the water meter at the property.
  • If the meter is in a neighbor’s yard, request access if safe to do so.
  • If no response within 1-2 hours, contact an emergency plumber below.

Emergency Plumbers:

  • Perth & Greater Region – Plumb Bros. Plumbing & Gas: 1300 057 827
  • Kalgoorlie-Boulder – Fluid Plumbing & Maintenance: 0407 878 414

POWER ISSUES

No Power

  • Check the Western Power website under Faults & Outages, or call 13 13 51.
  • If no outage is reported and you haven’t received a response within 1-2 hours, contact an emergency electrician below.

Power But No Lights

  • Check your switchboard for a tripped RCD (safety switch).
  • If a switch is off, follow these steps:
    1. Turn off all light switches, including external lights.
    2. Reset the tripped RCD at the switchboard.

If the switch won’t turn back on: Follow Time to Contact the Office steps.

If it turns back on but trips when switching a light on: Keep the faulty light switched off until an electrician attends.

Lights But No Power to Power Points

  • Check your switchboard for a tripped RCD.
  • If a switch is off, follow these steps:
    1. Turn off & unplug all appliances (fridge, washing machine, dishwasher, hot water system, etc.).
    2. Reset the RCD at the switchboard.

If it turns back on: You likely have a faulty appliance. Plug items back in one by one to find the faulty one. If it’s a landlord-owned appliance, follow Time to Contact the Office steps.

If the switch won’t turn back on: Follow Time to Contact the Office steps.

Emergency Electricians:

  • Perth & Greater Region – Electrical Bros.: 1300 057 827
  • Kalgoorlie-Boulder – Tony Free Electrical: 0408 935 314

BREAK-INS & ATTEMPTED BREAK-INS

Attempted Break-In

Report the incident via the Police Report – Damaged Property website.

Take photos of the damage and follow Time to Contact the Office steps.

Break-In

  • Call the police immediately:
    1. Perth & Surrounds: 131 444
    2. Kalgoorlie-Boulder: 9021 9777
  • Only enter if safe. Otherwise, wait for police arrival.
  • Take photos and follow Time to Contact the Office steps.

TIME TO CONTACT THE OFFICE

  • Call 1300 354 834 and leave a detailed voicemail.
  • Email the office via the Contact Us button below. Include:
    1. Property address
    2. Photos of the issue
    3. Product details (e.g., gas/electric appliance)
    4. Your best contact number